- Last Updated: 15 December 2025
1. Introduction
Mauritius Hiking Guide (“we,” “our,” “us”) respects your privacy. This policy explains how we collect, use, and protect your personal information.
2. Information We Collect
2.1 Personal Information:
- Name, contact details (email, phone, address)
- Date of birth and age
- Payment information
2.2 Technical Information:
- IP address, browser type
- Website usage data through cookies
- Device information
2.3 Media:
Photos and videos taken during tours (with consent)
3. How We Use Your Information
3.1 To process bookings and provide services
3.2 To communicate about your tour
3.3 For safety and emergency purposes
3.4 To improve our services
3.5 To comply with legal obligations
4. Legal Basis for Processing
- Contractual necessity (to provide booked services)
- Legitimate interests (business operations, safety)
- Legal obligations
- Consent (for marketing communications)
5. Data Sharing and Disclosure
We may share your information with:
- Certified guides and staff involved in your tour
- Emergency services if required
- Payment processors
- Legal authorities when required by law
- We do not sell your data to third parties
6. Data Security
6.1 We implement appropriate technical and organizational security measures.
6.2 Data is stored securely and accessed only by authorized personnel.
6.3 Payment information is processed through secure payment gateways.
7. Data Retention
We retain personal data for:
- Booking information: 7 years (for legal and tax purposes)
- Marketing consents: Until withdrawn
- Photos/videos: As specified in consent forms
8. Your Rights
You have the right to:
- Request correction of data
- Request deletion of data
- Withdraw consent
- Lodge complaints with supervisory authorities
9. Cookies and Tracking
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Remember preferences
- You can control cookie settings in your browser.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
11. International Transfers
Data is processed in Mauritius. If transferred internationally, we ensure adequate protection measures.
12. Changes to Privacy Policy
We may update this policy. Significant changes will be communicated to you.
- Contact for Privacy Concerns:
- Email: contact@mauritiushikingguide.com